Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- contact us online, Monday to Friday from 8am to 5.30pm – we aim to respond on the same day during opening times. Please ring the surgery if you have not had a response.
- contact us by phone during our opening hours
- visit the surgery and speak with a receptionist during our opening hours
When you contact us, we will ask you a few questions about what we can help you with. We will use this information to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment:
- contact us online, Monday to Friday from 8am to 6.30pm – we usually respond the same day during opening times. Please ring the surgery the following day if you have not had a response.
- use the NHS App or Systmonline
- contact us by phone during our opening hours
- visit the surgery and speak with a receptionist during our opening hours
When you contact us, we will ask you a few questions about what we can help you with. We will use this information to choose the most suitable doctor, nurse or health professional to help you.
Cancelling or changing an appointment
To cancel or change your appointment:
- use the NHS App or Systmonline
- phone us on 01423 322309
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face-to-face at the surgery
Appointments by phone can be more flexible and often means we can help you sooner.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we’ll do a home visit. We’ll phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the surgery as soon after we open possible and before 10am when we allocate a GP to visit.