Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) either:
- Contact us online, Monday to Friday from 8am to 6.30pm – we aim to respond on the same day during opening times. Please ring the surgery if you have not received a response by 5.30pm.
- Contact us by phone during our opening hours or
- Visit the surgery and speak with a receptionist during our opening hours
When you contact us to make an appointment, we will ask you a few questions about what we can help you with. The clinical team use this information to choose the most suitable doctor, nurse or health professional to help you. The surgery team will then contact you to confirm either the time and details of an appointment or offer advice. If your need is urgent you may not be able to see your usual GP.
Routine appointments
To request a routine appointment or an administrative request either:
- Contact us online, Monday to Friday from 8am to 6.30pm – we usually respond the same day during opening times. You may be sent a link to book your own appointment in an appropriate clinic or you will be contacted by a member of the surgery team. Please ring the surgery the following day if you have not received a response.
- Use the NHS App or Systmonline for repeat medication requests
- Contact us by phone during our opening hours or
- Visit the surgery and speak with a receptionist during our opening hours
When you contact us, we will ask you a few questions about what we can help you with. The clinical team use this information to choose the most suitable doctor, nurse or health professional to help you. Please let us know if you would like to see a specific doctor. If your request is for administrative assistance, you will be directed to the appropriate team.
Cancelling or changing an appointment
To cancel or change your appointment:
- Use the NHS App or Systmonline or
- Phone us on 01423 322309
Your appointment
However you choose to contact us, we may offer you a consultation by phone or face to face
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
We ask our patients to visit the surgery if at all possible, as our doctors can see several patients at the practice in the time it takes to make a single home visit. Home visits are only offered to patients who are unable to get to the surgery for medical reasons, and whose condition is medically urgent.
Babies and children can usually be brought to the surgery even when ill and will always be given an appointment quickly if necessary.
To request a home visit, please:
- Complete an online request. Requests should be submitted before 10.00am.
- Provide as much detail as possible about your condition so we can prioritise urgent cases and arrange the most appropriate care.
- Make sure the practice has your current address and telephone number. If your home is difficult to find, please include directions to help the GP locate you quickly.
A GP may contact you by telephone first to assess your needs.
Lack of transport is not a reason to request a home visit. If you need assistance with transport contact Boroughbridge Community Charity on 01423 324504 who will be able to help.